Privacy Policy

1. Introduction

TrySolarSolutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar assessment and energy coaching service and website.

2. Information We Collect

2.1 Information You Provide

When you sign up for our service, we may collect:

• Name and contact information (email, phone)
• Home address and property information
• Account credentials
• Payment information (processed by third-party payment processors)

2.2 Information Collected Automatically

When you use our service, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Assessment timestamps and completion rates

2.3 Phone Number Handling

Important: We do NOT store phone numbers used in the verification process beyond what is necessary to provide our service. Phone numbers are only displayed (masked) during the verification flow and are not logged or retained in our systems. All tracking parameters are passed through without storing personal identifiable information.

2.4 Mobile Information Sharing

No mobile information will be shared or sold to third parties for marketing purposes. We are committed to protecting your mobile information and will only use it for the purposes outlined in this Privacy Policy, such as providing our solar assessment service and communicating with you about your account.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our solar assessment service
• Process your transactions and manage your account
• Send you service-related communications
• Improve our service and develop new features
• Ensure compliance with carrier requirements and regulations
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are contractually obligated to protect your information.

4.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4.3 Legal Requirements

When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure hosting infrastructure with regular security audits
• Access controls and authentication mechanisms
• Regular security assessments and updates

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Objection: Object to certain processing of your information
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at privacy@trysolarsolutions.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). We do not sell personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: